{"id":20021,"date":"2024-04-04T12:05:00","date_gmt":"2024-04-04T10:05:00","guid":{"rendered":"https:\/\/upgrade.leslinq.comproject\/verhoogde-klanttevredenheid-bij-eduhint-dankzij-digitale-onboarding-met-leslinq\/"},"modified":"2026-04-09T11:16:44","modified_gmt":"2026-04-09T09:16:44","slug":"increased-customer-satisfaction-at-eduhint-thanks-to-digital-onboarding-with-leslinq","status":"publish","type":"project","link":"https:\/\/www.leslinq.com\/en\/project\/increased-customer-satisfaction-at-eduhint-thanks-to-digital-onboarding-with-leslinq\/","title":{"rendered":"Increased Customer Satisfaction at EduHint Thanks to Digital Onboarding with LesLinq"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h1>Increased Customer Satisfaction at EduHint Thanks to Digital Onboarding with LesLinq<\/h1>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p><a href=\"https:\/\/www.eduhint.com\/\" target=\"_blank\" rel=\"noopener\">EduHint<\/a> a leading educational publisher, specializes in blended learning methods for secondary and vocational education. With well-known brands like PERSPECTIEF, SmartRekenen, SmartWiskunde, BRICKS, SYMBIOSE, and Kiem, EduHint offers high-quality blended learning materials combining books and an intelligent learning platform, enabling personalized education tailored to individual student needs.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_2 et_pb_row et_block_row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_2_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2>Optimizing Digital Learning Materials<\/h2>\n<p>In today\u2019s education, differentiated instruction is crucial. EduHint ensures teachers can effectively use the online learning platform to monitor student progress. To achieve this, EduHint focuses on teacher onboarding, especially at the start of the school year. A dedicated online \u201cHelp with Ordering\u201d page allows teachers to easily order the correct teaching materials through various channels.<\/p>\n<\/div><\/div><\/div><div class=\"et_pb_column_3 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module\"><a href=\"https:\/\/www.eduhint.com\/\" target=\"_blank\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/eduhint-logo.jpg\" width=\"400\" height=\"150\" srcset=\"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/eduhint-logo.jpg 400w, https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/eduhint-logo-300x113.jpg 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" class=\"wp-image-10278\" title=\"eduhint-logo\" alt=\"logo eduhint\" \/><\/span><\/a><\/div><\/div><\/div><div class=\"et_pb_row_3 et_pb_row et_block_row\"><div class=\"et_pb_column_4 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2>Interactive Guide EduStart: The Key to Success<\/h2>\n<p>A pivotal step in the onboarding process is EduStart, a guide that actively involves teachers in using the online learning platform. EduStart, built with LesLinq's functionalities, introduces teachers interactively to the digital components of a teaching method, ensuring optimal use in lessons. The result is a user-friendly and engaging guide where users actively participate.<\/p>\n<h2>Measurable Results: A Notable Increase in Customer Satisfaction<\/h2>\n<p>The results are impressive: EduHint\u2019s annual customer satisfaction survey (KTO) shows significant increases in support team ratings and the onboarding process. The support team rating rose from 8.2 to 8.7, and the purchasing and onboarding process rating improved from 7.2 to 7.6. These excellent scores are partly due to the online onboarding provided by EduStart.<\/p>\n<h2>Successful Collaboration with LesLinq<\/h2>\n<p>Marijn van den Berg, Head of Marketing, Sales &amp; Services at EduHint, reflects positively on the collaboration and results. \u201cInitially, we were hesitant about digital instruction, believing that onsite onboarding was better. However, the clear digital guidance not only eased the support department's burden but also increased customer satisfaction. Teachers are now helped faster and more efficiently, exactly what we aimed to achieve.\u201d With the project completed on time and the flexibility and speed of implementing changes, Marijn looks back on a successful project and a fruitful collaboration with LesLinq.<\/p>\n<p>Bekijk hier screenshots van de interactieve handleiding:<\/p>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_4 et_pb_row et_block_row\"><div class=\"et_pb_column_5 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_1 et_pb_image et_pb_module et_block_module\"><a href=\"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1.jpg\" title=\"Eduhint1\" class=\"et_pb_lightbox_image\" alt=\"edustart\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1.jpg\" alt=\"edustart\" title=\"Eduhint1\" width=\"1000\" height=\"563\" srcset=\"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1.jpg 1000w, https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1-980x552.jpg 980w, https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1-480x270.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" class=\"wp-image-10280\" \/><\/span><\/a><\/div><\/div><div class=\"et_pb_column_6 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_2 et_pb_image et_pb_module et_block_module\"><a href=\"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint2.jpg\" class=\"et_pb_lightbox_image\" alt=\"edustart1\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint2.jpg\" width=\"1000\" height=\"563\" srcset=\"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint2.jpg 1000w, https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint2-980x552.jpg 980w, https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint2-480x270.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" class=\"wp-image-10282\" title=\"Eduhint2\" alt=\"edustart1\" \/><\/span><\/a><\/div><\/div><\/div><div class=\"et_pb_row_5 et_pb_row et_block_row\"><div class=\"et_pb_column_7 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2>Interested in a Custom Interactive Guide?<\/h2>\n<p><a href=\"https:\/\/www.leslinq.comcontact\/\">Contact us<\/a> to learn more.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":10280,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"project_category":[],"project_tag":[],"class_list":["post-20021","project","type-project","status-publish","has-post-thumbnail","hentry"],"dsm_author":{"name":"Carin van den Berg","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/95dedc3c58a67fe83233d7f6bc2a1b57c5ab285eb532468c97732e1aeea1f79b?s=96&d=mm&r=g","archive_link":"https:\/\/www.leslinq.com\/en\/author\/carin\/","biodata":""},"dsm_categories":[],"dsm_attachment_categories":[],"dsm_featured_image":{"thumbnail":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1-150x150.jpg","medium":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1-300x169.jpg","medium_large":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1-768x432.jpg","large":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1.jpg","1536x1536":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1.jpg","2048x2048":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1.jpg","bloom_image":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1-610x343.jpg","et-pb-post-main-image":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1-400x250.jpg","et-pb-post-main-image-fullwidth":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1.jpg","et-pb-portfolio-image":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1-400x284.jpg","et-pb-portfolio-module-image":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1-510x382.jpg","et-pb-portfolio-image-single":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1.jpg","et-pb-gallery-module-image-portrait":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1-400x516.jpg","et-pb-post-main-image-fullwidth-large":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1.jpg","et-pb-image--responsive--desktop":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1.jpg","et-pb-image--responsive--tablet":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1-980x552.jpg","et-pb-image--responsive--phone":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1-480x270.jpg","full":"https:\/\/www.leslinq.com\/wp-content\/uploads\/2024\/04\/Eduhint1.jpg"},"dsm_comment_count":0,"yoast_head":"<!-- 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